Next project
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Next project 〰️
Commencing April 2025
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Commencing April 2025 〰️
Build teams with your people, employ customised methodologies, and embark on a transformative journey.
Drive rapid, efficient, and low-risk Business Transformation.
Create value and achieve transformation that fills people with pride.
Take immediate steps towards Transformation
Build teams with your people, bolstered where necessary with external talent, to undertake a Transformative journey.
3-6 months experience a journey from dissonance to clarity; resulting in decisive action.
Rapid, efficient, and low-risk Business Transformation.
Embrace a distinctive approach
Use customised methodologies harnessing the power of Creative Process that is both enjoyable and engaging, while maintaining a culture of candidness, openness, and transparency.
Generate innovative and original solutions to address the most pressing issues faced by your organisation, including:
Drive value creation without compromise on unappealing trade-offs.
Leverage the skills and experience of your people to their fullest potential.
Implement solutions that strike an improved balance among the needs and interests of customers, employees, the organization, society and environment.
Achieve transformative outcomes
Create value and achieve Transformational outcomes at Organisational Scale
Case Study: British Telecom (FTSE100), results achieved across multiple dimensions:
Happier Customers
Employee Engagement improved
Call-centre KPIs improved
Costs reduced
Build teams with your people, employ customised methodologies, and embark on a transformative journey.
People first. Organisation second.
Our client says:
“Lateral provides an outside-in methodology to enable businesses to quickly diagnose the priorities of a business from a customer’s point of view, rapidly deploying techniques to prioritise and solve these issues across the entire business and with the engagement of the entire business.”
Trafford Wilson, Managing Director
Customer Service and Transformation
BT Business and Public Sector
Clients